Terms and Conditions
Welcome to Crowngreen. These Terms and Conditions constitute a legally binding agreement between you, the player, and us. By registering an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these rules and regulations, as well as our Privacy Policy. It is your responsibility to review these terms periodically for any updates or changes. Your continued use of the services after any modifications will be considered acceptance of the new terms.
General Scope and Agreement
These terms govern all use of the games and services offered through the Crowngreen site in CA. This agreement applies to all platforms, including desktop and mobile devices. By participating, you confirm that you are of legal gambling age in your jurisdiction and that you are not accessing the service from a restricted territory. All activities on your account are subject to these conditions. We reserve the right to refuse service or close an account at our discretion if any terms are violated.
Player Account Registration and Management
To access our real-money games, you must register a valid account. You agree to provide accurate and complete information during registration and to keep this information updated. Only one account per person, household, or IP address is permitted.
It is your sole responsibility to maintain the confidentiality of your login credentials. You are liable for all activity that occurs on your account. Before your first withdrawal, you will be required to complete a Know Your Customer (KYC) verification process. This typically involves submitting a valid photo ID and proof of address. This procedure is a standard security measure designed to protect all players and prevent fraud.
Deposits and Withdrawals
All financial transactions are processed through secure payment gateways. You may only use payment methods that are registered in your own name. Crowngreen reserves the right to perform security checks on any deposits or withdrawals. Please note that minimum and maximum transaction limits apply and are detailed in the cashier section of your account. In certain cases, fees may be applied if a deposit is not wagered at least three times before a withdrawal is requested.
Bonuses and Promotional Offers
Crowngreen offers various bonuses and promotions to enhance your gaming experience. All promotional offers are subject to their own specific terms and conditions, which will be made available with the offer. Unless stated otherwise, general bonus rules apply:
- A minimum deposit is required to claim most deposit-based bonuses.
- Bonuses and winnings from free spins are subject to a wagering requirement, which is typically set at 40x.
- Game contributions towards wagering requirements vary; for example, slots usually contribute 100% while table games contribute significantly less.
- A maximum bet limit is often enforced while playing with an active bonus.
- Bonuses have a limited validity period and will expire if not used or wagered within the specified time.
Prohibited Activities
Engaging in any fraudulent, collusive, or illegal activity is strictly prohibited. This includes, but is not limited to, using stolen credit cards, participating in chargeback fraud, using software-assisted play (bots), or exploiting bugs in the software. Players found to be engaging in such activities will have their accounts immediately terminated, and any balances will be forfeited. We reserve the right to report any such activity to the relevant authorities.
Dispute Resolution and Complaints
We strive to provide a fair and transparent gaming environment. Should you have any concerns or complaints regarding our services, we encourage you to get in touch with our support team. For a formal complaint process, please see the options available on our Crowngreen contact us page. We are committed to resolving all disputes in a timely and professional manner. Our support records will be the ultimate point of reference in settling any claim.
Amendments and Modifications
Crowngreen reserves the right to amend, modify, or update these terms and conditions at any time. While we will make reasonable efforts to notify players of significant changes, it remains your responsibility to regularly review the current terms. All changes become effective immediately upon being posted on the website. Continued use of the platform following any such change constitutes your acceptance of the revised terms.