Privacy Policy

This Privacy Policy describes how Crowngreen collects, uses, protects, and manages your personal information when you use our services. We are committed to safeguarding your privacy and ensuring your personal data is handled securely and in compliance with applicable data protection laws in Canada. Your use of the Crowngreen CA platform signifies your acceptance of this policy and its terms.

Information We Collect

To provide our services, we collect information that you provide directly to us. This includes:

Personal Identification Information: Your full name, date of birth, email address, physical address, and phone number provided during account registration.
Verification Data: Documents required for Know Your Customer (KYC) checks, such as copies of government-issued photo ID (e.g., driver’s licence or passport) and proof of address (e.g., a recent utility bill).
Transaction Information: Details related to your deposits and withdrawals, including payment method information.
Technical Data: Information automatically collected when you interact with our services, such as your IP address, device type, operating system, and browser details.

How We Use Your Information

Your personal information is used for specific and legitimate purposes, including to set up and operate your player account, process financial transactions securely, and verify your identity to comply with legal and regulatory obligations. We also use this data to communicate important account-related information, provide customer support, and, with your consent, send you details about promotions and offers. Analyzing this information helps us improve our platform and protect our services from fraudulent activity.

Crowngreen does not sell or rent your personal data to third parties. We may share your information with trusted partners who perform essential services on our behalf, such as payment processors and identity verification providers. These partners are contractually obligated to protect your data and use it only for the purposes for which it was shared. We may also disclose information to law enforcement or regulatory authorities when required by law to do so.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our platform uses SSL (Secure Socket Layer) encryption to secure all data transmitted between your device and our servers. Access to sensitive personal data is strictly limited to authorized personnel who require it to perform their job functions.

Your Rights and Choices

As a user based in Canada, you have rights concerning your personal data. You have the right to access the information we hold about you, request corrections to any inaccuracies, and ask for the deletion of your data, subject to our legal and regulatory retention requirements. You can also opt-out of marketing communications at any time. For more details on managing your play, please see our Crowngreen responsible gambling page.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, remember your preferences, and gather analytical data. Cookies are small files stored on your device that help our site function correctly. You have the option to manage or disable cookies through your web browser settings, though doing so may affect the functionality of some features.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact our customer support team. We are available to address your inquiries and provide any necessary clarification.